SECTION 165:30-13-22. Consumer protection information

(a)   The Commission shall develop consumer protection information to be provided to each prospective household goods shipper or consignor.

(b)   The consumer protection information shall contain the following:

(1)   Intrastate and intracity household goods carriers are regulated by the Commission.

(2)   Written estimates are required.

(3)   The types of services provided by household goods vary.

(4)   Explanation of valuation.

(5)   Information on how to file a claim.

(6)   The following recommendations:

(A)   Contact more than one household goods carrier for an estimate so services and costs can be compared.

(B)   Display of a USDOT number does not indicate the carrier holds an active household goods certificate. Contact the Commission to ensure the prospective household goods carrier is certificated.

(C)   Contact the local Better Business Bureau regarding the prospective household goods carrier.

(D)   Understand the terms and conditions of the contract.

(E)   Understand the final charges the shipper will be required to pay.

(7)   Any other information, derived from the Household Goods Act of 2009 or this Chapter, the Commission deems pertinent.

(c)   The Commission shall post the consumer protection information online, where it will be accessible to both household goods carriers and the general public.

(d)   Every household goods carrier shall provide the consumer protection information to each prospective shipper or consignor when a written estimate is provided.

(e)   Household goods carriers may reprint the consumer protection information for handout as provided by the Commission or include the information in their own brochure, including additional information and logos as desired, provided all information required by the Commission is accurately contained within the carrier's brochure and no information inserted by the carrier contradicts or nullifies the Commission required information.

[Source: Added at 27 Ok Reg 1773, eff 7-1-10]