SECTION 165:35-23-2. Records of complaints as to service

(a)   Each utility shall make a full and prompt investigation of every complaint made to it by its consumers, and or members of the public, either directly or through the Commission. It shall keep a record of each complaint received, which record shall show the name and address of the complainant, the date and character of the complaint, and the adjustment or disposal made thereof, which record shall be retained for two (2) years. Records shall be kept of all complaints as defined by this Chapter.

(b)   In the event of a dispute between the consumer and the utility as to the accuracy of a metering device, the utility shall make such investigation as shall be required by the particular case and report the result thereof to the consumer. In the event that the complaint is not reconciled, the utility or the consumer may make application to the Commission for review of the complaint.

(c)   When a utility has been notified that a complaint regarding meter accuracy has been referred to the Commission, the questioned metering equipment shall not be changed in any manner without prior authorization of the Commission. Violation of this provision will be considered as a substantiation of the complainant's contentions.

[Source: Amended at 36 Ok Reg 620, eff 7-25-19]