SECTION 165:35-23-8. Request for service

  Every electric utility shall initiate service to each qualified applicant for service within its service area in accordance with this Section.

(1)   Applications for new electric service under 500 kVA of connected demand not requiring line extensions or construction of new facilities shall be filled by the end of the fifth (5^th) business day after the applicant has met the credit requirements and complied with all applicable state and municipal regulations. This requirement must be met at least ninety-five percent (95%) of the time, weather permitting, and after the customer's location is ready for service.

(2)   Applications for new or upgraded electric service under 500 kVA of connected demand requiring construction of new facilities shall be filled by the end of the ninetieth (90^th) business day, or within a time period agreed to by the customer and the electric utility, after the applicant has met the credit requirements, has made satisfactory payment arrangements for construction charges, and has complied with all applicable state and municipal regulations. This requirement must be met at least ninety-five percent (95%) of the time, weather permitting, and after the customer's location is ready for service.

(3)   Applications for new or upgraded industrial electrical service over 500 kVA of connected demand requiring construction shall be completed within 180 calendar days, or within a time period agreed to by the customer and the electric utility, if the applicant has met the credit requirements, has made satisfactory payment arrangements for construction charges, and has complied with all applicable state and municipal regulations. This requirement must be met ninety-five percent (95%) of the time, weather permitting, and after the customer's location is ready for service.

(4)   For customers with less than 500 kVA of connected demand, if facilities must be constructed, then the electric utility shall contact the customer within ten (10) business days of receipt of the application. The electric utility shall provide a cost estimate and estimated completion date within sixty (60) calendar days of receipt of the application and all necessary information being provided by the customer.

(5)   For customers with over 500 kVA of connected demand, if facilities must be constructed, then the electric utility shall contact and meet with the customer within ten (10) business days of receipt of the application. The utility shall include customer representatives in the planning for the construction and assessment of the work during the actual construction, unless the customer affirmatively indicates no desire to be so involved. The electric utility shall provide a cost estimate and estimated completion date within ninety (90) calendar days of receipt of the application and all necessary information being provided by the customer.

(6)   Unless the delay is beyond the reasonable control of the electric utility, where no construction is required for requests from customers with under 500 kVA of connected demand, a delay of more than ten (10) business days and where construction is required for requests from customers under and over 500 kVA of connected demand a delay of more than 180 calendar days, shall constitute failure to serve unless the customer and electric utility have otherwise agreed in writing, to a longer term.

[Source: Added at 21 Ok Reg 2091, eff 7-1-04; Amended at 36 Ok Reg 620, eff 7-25-19]