SECTION 165:45-11-35. Change in character of service

(a)   If a change in service to a consumer is required for the convenience or benefit of the utility, the utility shall pay such part of the cost of changing the consumer's equipment as determined by mutual agreement, or by the Commission in the absence of such an agreement, including the cost of making the necessary change in consumer piping. This subsection shall not apply to discontinuance of service because of abandonment of nondistribution piping.

(b)   Each utility shall, upon request, give its consumers such information and assistance as is reasonable in order that consumers may secure safe and efficient service. Upon request, the utility shall render every reasonable assistance in securing appliances properly adapted and adjusted to the service furnished. This Section shall not be interpreted to authorize servicing or repair of appliances of a consumer by a utility.

(c)   Any change in the heating value or the characteristics of the gas service which may impair safe operation or materially affect the utilization of the gas in the consumer's appliances shall not be made without the approval of the Commission and adequate notice to all consumers affected. In such event, the gas utility shall make any necessary adjustments to the consumer's appliances without charge and shall conduct the adjustment program with a minimum of inconvenience to the consumers.

[Source: Amended at 13 Ok Reg 3259, eff 7-25-96]