SECTION 165:45-9-1. Preservation and availability of records; reporting contact persons

(a)   Unless otherwise specified, all records required by this Subchapter shall be preserved by the utility in the form and for a period of time not less than that specified by rules of FERC or, in the absence thereof, for two (2) years.

(b)   All records required by this Subchapter shall be kept within the State of Oklahoma at the office or offices of the utility, and shall be open for examination by the Commission or its authorized representatives; provided, if the principal place of business of the utility is located outside of the State of Oklahoma, the records may be kept at the principal place of business of the utility or at such other location where the records are regularly kept. Each utility shall maintain accurate and detailed records reflecting the original cost of property located in and required for doing business in the State of Oklahoma, including the cost of fuel. The utility shall make any such records available for examination by the Commission or its authorized representative. Each utility shall notify the Commission as to the location of the office or offices at which the various classes of records are kept, and shall file with the Commission's Court Clerk such reports as the Commission may from time to time require.

(c)   Contact persons. Each utility shall notify in writing, the PUD Director within thirty (30) days of a change in the company-designated contacts for PUD and CSD issues.

(1)   The update shall include the name(s), physical street address(es), electronic mail addresses and telephone number(s) of the designated individual(s), and shall be furnished applicable to each operating district, town or any segment of the utility so that PUD will be able to reach the responsible person at any time. If this information is unavailable, the utility may seek a waiver from the PUD Director by making the request in writing.

(2)   The contact name(s) provided pursuant to this subsection shall be the individual(s) primarily responsible for:

(A)   Providing customer service;

(B)   Repair and maintenance;

(C)   Answering complaints;

(D)   Authorizing and/or furnishing refunds to customers;

(E)   Tariff issues;

(F)   Regulatory matters;

(G)   PUD Fee Assessment (and Fee Assessment Payments, if different);

(H)   Primary emergency;

(I)   After hours emergency;

(J)   Annual reporting;

(K)   Attorney for regulatory matters;

(L)   Community liaison; and

(M)   Engineering operations, meter tests and repairs.

(d)   Other information. Each utility shall promptly furnish such other information as PUD or the Commission may request, unless otherwise ordered by the Commission.

[Source: Amended at 13 Ok Reg 3259, eff 7-25-96; Amended at 36 Ok Reg 668, eff 7-25-19]