SECTION 165:55-11-11. Suspension or disconnection for reasons other than nonpayment

(a)   Unless otherwise provided in this Chapter, service to an end-user may be suspended or disconnected only upon order of the Commission, upon application and after notice and hearing. Prior to the merit hearing, the Commission may order suspension or disconnection of service for good cause with or without notice to the end-user.

(b)   End-users that communicate with the TSP's employee(s) in any manner that is reasonably expected to frighten, abuse, torment, or harass such employee(s) or engage in actions reasonably construed as threat(s) against the TSP's physical assets are subject to immediate disconnection, without notice. A TSP that disconnects an end-user's service under this section will:

(1)   provide written or verbal notice to CSD of the disconnect action prior to the actual disconnect;

(2)   within three (3) business days of the actual disconnect, provide a written description of the circumstances leading to the disconnect action; and

(3)   give the customer written notice, which will include an address and telephone number, for CSD.

(c)   CSD may, after an informal inquiry and review of the written description of the circumstances leading to the disconnect action, direct the TSP to restore services to the affected end-user and/or file an application with the Commission requesting a finding of contempt and the imposition of a fine or other penalty against a TSP that unreasonably suspends or disconnects an end-user pursuant to subsection (b) of this section.

[Source: Amended at 12 Ok Reg 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 26 Ok Reg 1127, eff 7-1-09; Amended at 34 Ok Reg 989, eff 9-11-17]