SECTION 165:55-13-50. Service standards; sufficient operating and maintenance force

Latest version.

  A telecommunications service provider shall maintain an operating and maintenance force sufficient to meet service objectives and minimum standards for restoration of service after interruption as follows:
(1)   Provisions will be made to receive customer trouble reports at all times, twenty-four (24) hours per day.
(2)   Provision will be made to correct interruptions of service to persons and agencies required to respond to emergencies involving human life and safety at all times, consistent with the bona fide needs of the end-user and the availability and safety of telecommunications service provider personnel.

[Source: Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 29 Ok Reg 1549, eff 7-12-12]

                    
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