Oklahoma Administrative Code (Last Updated: March 11, 2021) |
TITLE 165. Corporation Commission |
Chapter 55. Telecommunications Services |
Subchapter 23. Eligible Telecommunications Carriers |
Part 3. TRANSMISSION OBJECTIVES |
SECTION 165:55-23-54. Notice of service interruptions
Latest version.
- (a) The Commission shall be notified, through the Director of the Public Utility Division and the Commission's Public Information Officer, of all interruptions in Supported Services, which cause a customer to not have access to Supported Services within the designated service area for more than twelve (12) hours; or any interruption which, in the judgment of the ETC, may cause a high degree of public interest or concern.(b) The Commission notification process required in subsection (a) of this Section, may be accomplished by facsimile, and email twenty-four (24) hours a day, seven (7) days a week; or by phone, during the business hours of 8:00 a.m. through 4:30 p.m., Monday through Friday, and should consist of the following:(1) An initial contact to advise of the outage; the cause of such outage; the area affected; and, the estimated time for repair;(2) Intermediate contact to provide status reports, as deemed necessary by the telecommunications service provider, or as may be requested by the Commission Staff; and,(3) Concluding information detailing the results and completion of the restoration of service.