SECTION 165:55-7-1. Telephone directories

(a)   Provision of directory to end-users; frequency. Each telecommunications service provider shall provide in conjunction with the provisioning of local exchange service, or make arrangements to provide to its end-users an alphabetical telephone directory for each service territory, exchange or group of exchanges. Telecommunications service providers may furnish white page directories in a variety of electronic formats, including CD-Rom, via the internet, or as printed directories. Such directory shall be issued at intervals consistent with satisfactory service, which, in the absence of unusual circumstances, will be at least once each year. If any alternative format of a white page directory is to be provided in place of a printed paper directory, impacted customers are to be furnished with notification that the telecommunications service provider will no longer provide a printed directory at least ninety (90) calendar days prior to the date the printed directory will no longer be made available. The notification to impacted customers shall, at a minimum, include notice by bill insert. A directory for an exchange or calling area may be issued.

(b)   Listing in directory. Each telecommunications service provider shall provide its end-users in conjunction with the provisioning of local exchange service, without charge, one listing in the white page directory issued pursuant to this Chapter and inclusion in a database used to provide directory assistance for the end-user's geographic area.

(c)   Provision of directory. Unless the Commission directs otherwise, a telecommunications service provider that issues a printed paper directory shall furnish each customer, at the customer service address, one (1) directory under current tariffs, unless the customer and the telecommunications service provider that issues a directory, regardless of format, agree this requirement can be fulfilled in an alternative manner. Each telecommunications service provider shall make available its directory to telecommunications service providers for distribution to their end-users.

(d)   Contents of directory. The directory provided to end-users pursuant to this Section shall contain the following information:

(1)   Minimum requirements. Each telecommunications service provider shall assure that its end-users receive a directory which includes the following information:

(A)   The name of the exchange or area covered and the date of issue prominently displayed;

(B)   Emergency numbers;

(C)   Instructions to access directory assistance;

(D)   Instructions to access repair service;

(E)   Instructions for placing long distance and local calls;

(F)   Instructions for obtaining an itemization of the end-user's current monthly statement;

(G)   Instructions to access Telecommunication Relay Service; and

(H)   A notice prominently displayed which shall state: "This directory contains important information about your rights as a telephone end-user described at (Here the telecommunications service provider will insert a clear reference to the location at which the notice shall appear)". Said notice shall be prominently displayed within the directory.

(2)   A statement shall be submitted to CSD for approval, at least thirty (30) days prior to being submitted for publication or inclusion in a directory or distributed as a mailing or otherwise. Unless notified to the contrary by CSD within fifteen (15) days after submission, the statement shall be considered approved. Once approved by CSD, the statement need not be resubmitted to CSD for further approval, unless and until this Chapter is changed by the Commission to require additional data. The statement shall at least describe or include:

(A)   Billing procedures.

(B)   Customer payment requirements and procedures.

(C)   Deposit and guarantee requirements.

(D)   Conditions of termination, discontinuance, and reconnection of service.

(E)   Procedures for handling inquiries.

(F)   A procedure whereby an end-user may avoid discontinuance of service during a period of absence.

(G)   The telephone number and address of all offices of CSD.

(H)   The statement that the telecommunications service provider is regulated by the Commission.

(I)   Notification that the end-user may request an adjustment if service is interrupted for periods in excess of twenty-four (24) hours.

(3)   Additional information. The directory shall contain additional information concerning a telecommunications service provider, as requested by a telecommunications service provider, to the same extent that the directory provider includes similar information for itself or its affiliates offering local exchange service within the geographic area covered by the directory based on rates, terms and conditions that are just, reasonable and nondiscriminatory.

(e)   Liability for errors. The liability of the telecommunications service provider for an error or omission in its telephone directory, or for an error or omission on intercept service, shall not exceed the amount of actual damage suffered, and in no event shall its liability exceed an amount equal to local exchange service charged to the end-user for the listed service for the period during which the directory containing the error or omission is the last published directory of the exchange.

(f)   Access to publishing information. Upon request, a telecommunications service provider shall provide directory listings gathered in its capacity as a provider of local exchange service on a timely and unbundled basis, under nondiscriminatory and reasonable rates, terms, and conditions, and to any person upon request for the purpose of publishing directories.

[Source: Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 16 Ok Reg 2261, eff 7-1-99; Amended at 26 Ok Reg 1127, eff 7-1-09; Amended at 32 Ok Reg 828, eff 8-27-15; Amended at 34 Ok Reg 989, eff 9-11-17; Amended at 36 Ok Reg 709, eff 7-25-19]