SECTION 165:55-9-2. Content of bills

(a)   Telecommunications service provider's and IXC's bills should comply with the Federal Truth-in-Billing standard. 47 C.F.R. § 64.2401.

(b)   Disclosure of inquiry contacts.

(1)   Telecommunications service providers and IXCs shall prominently display on each bill, a toll-free number or numbers by which end-users may inquire or dispute any charges on the bill. Where the end-user does not receive a paper copy of his or her telephone bill, but instead accesses that bill only by e-mail or internet, the telecommunications service provider and IXC may comply with this requirement by providing the disclosure information on the bill, an e-mail, or web site address. Each telecommunications service provider and IXC must make a business address available upon request from an end-user.

(2)   A telecommunications service provider and IXC may list a toll-free number for itself, a clearinghouse, or other third party, provided such party possesses sufficient information to answer questions concerning the end-user's account and is fully authorized to resolve the end-user's complaints on the service provider's behalf.

(3)   A telecommunications service provider and IXC shall also provide a phone number for CSD.

[Source: Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 16 Ok Reg 2261, eff 7-1-99; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 29 Ok Reg 1549, eff 7-12-12; Amended at 34 Ok Reg 989, eff 9-11-17]