SECTION 165:55-9-5. Billing disputes

(a)   In the event of a dispute between an end-user and a telecommunications service provider, the telecommunications service provider shall make such investigation as is required by the particular case, and report the results thereof to the end-user. A TSP shall not make any attempt to collect disputed amounts or disconnect service over the disputed portion of a bill for sixty (60) calendar days from the date the dispute is received.

(b)   In the event the dispute is not resolved, the telecommunications service provider shall inform the end-user that the end-user may utilize the complaint procedures of CSD. The information to be provided to consumers shall be:

(1)   The street address of CSD, which is Oklahoma Corporation Commission, Consumer Services Division, 2101 N. Lincoln Blvd. Suite 580, Oklahoma City, OK 73105.

(2)   The mailing address of the Consumer Services Division, which is P.O. Box 52000, Oklahoma City, OK 73152-2000.

(3)   The telephone numbers of the Consumer Services Division, which are [phone] and [phone].

(4)   The hours of operation of the Consumer Services Division, which are 8:00 a.m. to 4:30 p.m. Monday through Friday, excluding State holidays.

(c)   When a complaint has been made with CSD, the telecommunications service provider shall be required to forego disconnect procedures on account of nonpayment of any portion of accumulated disputed charges pending investigation by CSD. The end-user shall be required to pay the undisputed part of the bill, and if not paid, the telecommunications service provider may discontinue service.

[Source: Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 15 Ok Reg 3054, eff 7-15-98; Amended at 19 Ok Reg 1985, eff 7-1-02; Amended at 32 Ok Reg 828, eff 8-27-15; Added at 33 Ok Reg 645, eff 8-25-16; Amended at 34 Ok Reg 989, eff 9-11-17]