Oklahoma Administrative Code (Last Updated: March 11, 2021) |
TITLE 165. Corporation Commission |
Chapter 56. Resellers of Interexchange Telecommunications Services |
Subchapter 17. Service Quality Standards |
SECTION 165:56-17-1. Response to customer complaint inquiries
Latest version.
- A reseller shall respond to the Commission upon written or electronic inquiry from the Commission within the following time periods:(1) Inquiries regarding disconnection, suspension or termination of service - within one (1) business day of receipt of inquiry from the Commission.(2) Inquiries other than for disconnection, suspension or termination of service - within three (3) business days of receipt of inquiry from the Commission.