SECTION 165:56-17-2. Customer access to reseller

Latest version.

Any reseller that utilizes a mechanized answering system for answering of any customer calls regarding billing or repair during regular business hours must provide access to a live customer representative during the recitation of the mechanized options. If a customer is utilizing a rotary dial phone, they should be transferred to live customer representative during the recitation of the mechanized options.

[Source: Added at 18 Ok Reg 2437, eff 7-1-01]

                    
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