SECTION 165:65-11-1. Information on bills

  The utility shall bill each consumer as promptly as possible following the reading of his meter. The consumers shall receive their bills by mail, or by electronic notification to consumers who make an affirmative election to receive electronic notification of such information. In no event shall there be a charge for providing a bill through the United States Mail or though different means. The bill shall show:

(1)   The reading of the meter at the end of the period for which the bill is rendered.

(2)   The date on which the meter was read.

(3)   The number and kind of units metered.

(4)   The applicable rate schedule or identification of the applicable rate schedule. If the actual rates are not shown, the bill shall carry a statement to the effect that the applicable rate schedule will be furnished on request.

(5)   The total amount due for water used. In the case of prepayment meters, the amount of money collected shall be shown.

(6)   The date by which the consumer must pay the bill in order to avoid addition of a penalty.

(7)   The total amount due after addition of any penalty for nonpayment within a designated period. The terms "gross bill" and "net bill" or other similar terms implying the granting of a discount for prompt payment shall not be used where a penalty is added for nonpayment within a designated period.

(8)   A distinct marking to identify an estimated bill.

(9)   Any conversions from meter reading units to billing units, or any calculations to determine billing units from recording or other devices, or any other factors used in determining the bill.

(10)   The name and toll-free telephone number of the Commission's CSD, to which the end-user may direct complaints and questions regarding utility services.

[Source: Amended at 31 Ok Reg 1091, eff 9-12-14; Amended at 36 Ok Reg 718, eff 7-25-19]