SECTION 165:65-11-22. Change in character of service

(a)   Each utility shall, upon request, give its consumers such information and assistance as is reasonable in order that consumers may secure safe and efficient service.

(b)   No change in the characteristics of the water service that may impair the safe and efficient utilization of the water shall be made.

(c)   In order to protect itself against serious and unnecessary waste or misuse of water, the utility may meter any flat rate service connection and apply the regularly established meter rates where the consumer continues to waste or misuse water two (2) business days after the utility has notified him in writing to discontinue such practice.

(d)   The utility may require water saving devices to be installed on air conditioning and refrigeration devices of over three (3) tons.

(e)   If a change in service to a consumer is required for the convenience or benefit of the utility, the utility shall pay such part of the cost of changing the consumer's equipment as determined by mutual agreement, or by the Commission in the absence of such an agreement, including the cost of making the necessary change in consumer piping.

[Source: Amended at 16 Ok Reg 2380, eff 7-1-99; Amended at 36 Ok Reg 718, eff 7-25-19]