SECTION 165:65-13-3. Promotional practices permitted

  The following practices, whether or not commonly considered as promotional practices, are specifically permitted:

(1)   Providing emergency service, inspection and adjustment of appliances, and repair and maintenance or similar benefits or services all in accordance with the terms and conditions of service on file with and approved by the Commission and in accordance with the Chapters of the Commission governing such services.

(2)   The installation of all pipes, lines, service, and equipment appropriate to provide adequate utility service to the consumer at the point of delivery.

(3)   Providing exhibitions, demonstrations, instruction, tests or experiments to schools, fairs, communities, religious, and charitable functions.

(4)   Normal sales and consumer relations activities, including:

(A)   Contacting customers and potential customers.

(B)   Advice and consultation with customers.

(C)   Investigation and correction of complaints, and efforts to improve service.

(D)   Collection of accounts.

(E)   Securing compliance with terms and conditions of service.

(F)   Technical, informational, and educational assistance (not otherwise prohibited by this Chapter) to customers on the use of energy, the planning or design of utility service to be offered, or the use of maintenance of appliances or equipment.