SECTION 165:65-9-12. Utility acknowledgement of customer complaint inquiries

Latest version.

  If PUD contacts a utility concerning a customer complaint, the utility shall respond to PUD within the following time periods:
(1)   Inquiries regarding disconnection, suspension, or termination of service shall be acknowledged by the utility within one (1) business day of receipt of inquiry from PUD.
(2)   Inquiries other than for disconnection, suspension, or termination of service shall be acknowledged by the utility within three (3) business days of receipt of inquiry from PUD.

[Source: Added at 36 Ok Reg 718, eff 7-25-19]

                    
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