SECTION 260:15-1-7. Processing a complaint

(a)   Upon receipt, the agency Accessibility Compliance Representative will review the complaint to determine whether the technology listed in the complaint is subject to the IT Accessibility Standards.

(b)   The Accessibility Compliance Representative will send a written notice to the complainant within ten (10) business days, excluding holidays, from the receipt of the written complaint, which will include:

(1)   a statement indicating whether the technology in question is or is not subject to the IT Accessibility Standards;

(2)   a statement that the agency will conduct a review to confirm whether the technology in question is non-compliant, if the technology in question has been determined to be subject to the IT Accessibility Standards; and

(3)   a copy of these complaint procedures.

(c)   The Accessibility Compliance Representative will conduct a review within thirty (30) days from the receipt of the written complaint to determine whether the technology in question is non-compliant. The State Chief Information Officer (CIO) or a designee may assist with the review, if necessary.

(d)   Upon completion of the review, the agency shall provide written notice of the results of the review to the complainant and OMES, which shall include one of the following:

(1)   Documentation that the technology conforms to all applicable Standards;

(2)   A documented explanation that any non conformance with the Standards was exempted due to an exception or undue burden; or

(3)   An agreement in part or in whole with the written complaint that includes a plan with reasonable timelines for conforming to applicable IT Accessibility Standards.

[Source: Added at 23 Ok Reg 3162, eff 9-8-05 through 7-14-06 (emergency); Added at 23 Ok Reg 3211, eff 9-11-06; Amended at 28 Ok Reg 2367, eff 9-11-11; Amended at 30 Ok Reg 1113, eff 7-1-13; Amended at 32 Ok Reg 1749, eff 9-11-15]

Note

EDITOR’S NOTE: This emergency action expired before being superseded by a permanent action. Upon expiration of an emergency action enacting a new Section, the text of the Section is no longer effective. Therefore, on 7-15-06 (after the 7-14-06 expiration of the emergency action), the text of Section 260:15-1-7 was no longer effective, and remained as such until added by permanent action on 9-11-06.