SECTION 325:85-21-27. Redemption kiosk error conditions

(a)   The redemption kiosk must be capable of detecting and displaying the following error conditions. The error condition must illuminate the tower light or sound an audible alarm. This requirement may be substituted for a notification system that alerts casino staff of error conditions. The redemption kiosk shall be able to recover to the state it was in immediately prior to the interruption occurring, including during payment. Error conditions not requiring attendant intervention are A, B, H, I, J, and K. Error conditions requiring attendant intervention are C, D, E, F, G, and L.

(1)   Power loss or power reset;

(2)   System and kiosk not communicating, which non-communication may be detected upon ticket insertion only;

(3)   Coin or currency out error;

(4)   Coin hopper or cash dispenser empty or timed out. This condition does not require immediate intervention if alternate method of payment is available.

(5)   RAM error (critical memory);

(6)   Low RAM battery (if battery external to the RAM itself used);

(7)   Ticket voucher-in jam;

(8)   Door open (all external doors);

(9)   Bill acceptor stacker full;

(10)   Bill acceptor door open;

(11)   Bill stacker door open or bill stacker removed; and

(12)   Printer errors (If internal printer is supported).

(b)   If the redemption kiosk uses error codes instead of a text explanation of the error conditions, a description of error codes and their meanings must be affixed on the inside of the redemption kiosk. If any of the above error conditions occur during the acceptance and/or escrowing of a ticket voucher, the ticket voucher must be returned to the patron without a status change on the ticket validation system or, once the error condition is cleared, proceed to pay the patron and have a status of 'Redeemed' on the system.

[Source: Added as 325:85-23-2 at 23 Ok Reg 1160, eff 4-6-05 (emergency); Added at 23 Ok Reg 2089, eff 5-11-06 (emergency); Added at 23 Ok Reg 2613, eff 6-25-06]