SECTION 340:105-11-249. Area Agency on Aging ombudsman supervisor

(a)   Definition. Under the program supervision of the Office of the State Long-Term Care Ombudsman and the general direction of the director of an Area Agency on Aging, the ombudsman supervisor I provides leadership in development, coordination, and implementation of the Long-Term Care Ombudsman Program and receives, investigates, and resolves complaints made by or on behalf of residents of long-term care facilities.

(b)   Examples of duties. Examples of duties include:

(1)   recruiting, screening, training, and supervising ombudsman volunteers using guidelines provided by state ombudsman staff;

(2)   publicizing the services of the State Long-Term Care Ombudsman Program and issues affecting older residents of long-term care facilities through media releases, public speaking, and other means;

(3)   coordinating with state ombudsman staff in complaint investigation and resolution, identification of priority issues, and certification of new ombudsman volunteers;

(4)   maintaining confidentiality of files and other information pertaining to complaints and complainants;

(5)   keeping the director of the designated area ombudsman entity informed of the current situation and needs at the local level, recommending plans for meeting needs, and advising the director of resources required for their implementation;

(6)   being available to residents of long-term care facilities in the planning and service areas (PSA), visiting each facility regularly, and working cooperatively with administrators and staff; and

(7)   serving as a consultant to community organizations and agencies on issues and needs affecting older long-term care facility residents, techniques of working with these older people, and the solution of special problems.

(c)   Education and experience. The required education and experience is graduation from a standard four year high school and two years of responsible full-time paid employment in social, health, or aging services or related occupation that involves meeting the public.

(1)   Any equivalent full-time study in an accredited college or university may be substituted for the required work experience.

(2)   Passing the General Educational Development (GED) test is accepted in lieu of graduation from a standard four year high school.

(d)   Salary range. The comparable job family descriptor (JFD) for this position is Adult Protective Services Specialist, #H26A. A person in this position may not be hired at a salary more than the midpoint nor paid more than the maximum of the approved salary range for Oklahoma Department of Human Services (OKDHS) Office of Personnel Management (OPM) Pay Band I. For the purpose of determining annual salary longevity pay shall not be considered.

[Source: Added at 9 Ok Reg 2431, eff 6-25-92; Amended at 19 Ok Reg 1170, eff 5-13-02; Amended at 23 Ok Reg 1062, eff 7-15-06; Amended at 29 Ok Reg 638, eff 7-1-12]