SECTION 340:105-11-255. Office of the State Long-Term Care (Office) ombudsman staff and volunteer training

(a)   Paid ombudsman staff training curriculum. New ombudsman staff training includes 90 hours of introductory education in:

(1)   the Long-Term Care Ombudsman Program (Program);

(2)   Program policies and procedures;

(3)   the complaint investigation and response system;

(4)   the long-term care regulatory system;

(5)   residents' rights;

(6)   characteristics of long-term care facilities and residents;

(7)   aging processes;

(8)   communication skills;

(9)   legal and ethical issues;

(10)   a visitation practicum;

(11)   mediation or negotiation skills;

(12)   community resources or services;

(13)   volunteer management;

(14)   reporting and record keeping;

(15)   adult abuse, neglect, and exploitation investigations; and

(16)   testing to determine an understanding of the curriculum.

(b)   Volunteer ombudsman training curriculum. Ombudsman volunteer training includes 12 hours of introductory education in:

(1)   the Program;

(2)   the ombudsman volunteer role, including activities and responsibilities;

(3)   problem-solving and complaint investigation;

(4)   aging processes;

(5)   characteristics of long-term care facilities and residents;

(6)   communication and interviewing skills;

(7)   Oklahoma's Nursing Home Care Act, Residential Care Act, or Assisted Living Act, as appropriate;

(8)   residents' rights in long-term care facilities;

(9)   long-term care regulation;

(10)   confidentiality;

(11)   reporting and record keeping; and

(12)   a visitation practicum.

[Source: Added at 9 Ok Reg 2431, eff 6-25-92; Amended at 19 Ok Reg 1170, eff 5-13-02; Amended at 20 Ok Reg 938, eff 6-1-03; Amended at 23 Ok Reg 1062, eff 7-15-06; Amended at 34 Ok Reg 1624, eff 9-15-17]