SECTION 340:2-3-48. Grievances of minors in OKDHS operated shelters and group homes

(a)   Application. This Section describes processes relating to grievances of minors in DHS custody who are residing in an Oklahoma Department of Human Services (OKDHS) operated shelter or residential facility.

(b)   Definitions. The definitions in OAC 340:2-3-2 and 340:2-3-45(b) apply to this Section unless the context clearly indicates otherwise.

(c)   Notice of grievance rights. Form 15GR004E, Notice of Grievance Rights: Minors in OKDHS Custody, is given to the client within 24 hours of placement of the client in the facility by the shelter or group home Child Welfare (CW) specialist. This form is used to identify the local grievance coordinator (LGC) and to explain the client's right to grieve. After the client signs the form, a copy is given to the client and the original is maintained in the permanent record for the client. If the designated LGC changes, the shelter or group home notifies the clients and the person(s) responsible for the clients' custody of the name and contact information of the new LGC within ten business days.

(d)   Filing and processing of grievance at the facility. If the grievant files a facility grievance as defined in OAC 340:2-3-45(b), the grievance is processed in accordance with OAC 340:2-3-45 unless otherwise provided in this Section.

(e)   Contested grievances. Contested grievances of residents are processed in accordance with OAC 340:2-3-46 unless otherwise provided in this Section. When a grievant in an OKDHS operated shelter or residential facility asks to appeal a grievance, the appeal is processed in accordance with OAC 340:2-3-46.

[Source: Added at 18 Ok Reg 3435, eff 7-1-01 (emergency); Added at 19 Ok Reg 1117, eff 5-13-02; Amended at 24 Ok Reg 978, eff 7-1-07; Amended at 26 Ok Reg 2195, eff 7-1-09]