SECTION 340:5-1-8. Complaints and concerns regarding Adult Protective Services (APS) completed service planning and investigations

  Complaints regarding the provision of services or an investigation may be submitted to the Oklahoma Department of Human Services (DHS) by phone, email, or in written form. Complaints regarding:

(1)   APS policy and procedure are referred to the district director who performs a case review. The district director sends a written response to the complainant within 45-calendar days, stating the review's general findings. If the complainant is not satisfied with the district director's findings, the complainant may within 30-calendar days of the date of the letter, submit a written appeal to the APS State Office, at PO Box 25352, Oklahoma City, Oklahoma 73125. A committee composed of DHS staff reviews the appeal and sends the complainant the decision within 30-calendar days;

(2)   alleged misconduct by an APS specialist is referred to the APS specialist IV or designee in the specialist's chain of command;

(3)   alleged misconduct by an APS specialist IV is referred to the appropriate district director for action; and

(4)   involuntary services are brought before the district court that granted the temporary guardianship at issue.

[Source: Added at 20 Ok Reg 840, eff 6-1-03; Amended at 24 Ok Reg 1017, eff 6-1-07; Amended at 27 Ok Reg 990, eff 6-1-10; Amended at 30 Ok Reg 624, eff 6-1-13; Amended at 35 Ok Reg 1592, eff 9-17-18]