SECTION 340:65-3-7. Application denial

(a)   When the applicant is unwilling to cooperate in establishing eligibility, or when eligibility cannot be established, the worker denies the application. A computer-generated denial notice is sent to the applicant or his or her representative except in the case of death.

(1)   Refer to Oklahoma Administrative Code (OAC) 340:65-3-2 for the definition of what constitutes an application for each program.

(2)   Before denying an application with incomplete documentation, the worker must provide the applicant Form 08AD092E, Client Contact and Information Request, giving him or her at least 10-calendar days to provide the missing proof. When requested, the worker provides assistance in obtaining necessary proof. The worker's assistance may range from explaining how or where to obtain proof to the worker obtaining the proof when the client is unable to do so. The worker is not required to obtain proof for a client who is able, but unwilling to do so.

(3)   When an applicant verbally asks to withdraw his or her application before the worker determines eligibility, the worker asks the applicant to put the withdrawal request in writing. The worker denies the application based on the reason given by the applicant.

(4)   When the worker is unable to locate the applicant to complete the application, he or she denies the application.

(5)   The applicant may request a fair hearing within the specified time of the notice when he or she disagrees with the action taken. Refer to OAC 340:2-5 for fair hearing procedures.

(b)   A new application is not required when, after denial, the household completes the application process and is determined eligible within 60-calendar days of the initial application date. When the household does not complete the application process by the 30th day following denial, when specified by the program, benefits are prorated from the date eligibility is determined.

[Source: Amended at 9 Ok Reg 3561, eff 7-20-92 (emergency); Amended at 10 Ok Reg 1445, eff 4-26-93; Amended at 18 Ok Reg 2096, eff 7-1-01; Amended at 29 Ok Reg 812, eff 7-1-12; Amended at 30 Ok Reg 686, eff 6-1-13; Amended at 34 Ok Reg 1544, eff 9-15-17]