 |
Oklahoma Administrative Code (Last Updated: March 11, 2021) |
 |
TITLE 365. Insurance Department |
|
Chapter 15. Property and Casualty |
|
Subchapter 3. Claims Resolution and Unfair Claim Settlement Practices |
SECTION 365:15-3-5. Failure to acknowledge pertinent communications
Latest version.
- (a) Acknowledgment of receipt of claim. Every property and casualty insurer, upon receiving notification of a claim shall, within thirty (30) business days, acknowledge the receipt of such notice unless payment is made within such period of time. If any acknowledgment is made by means other than writing, an appropriate notation of such acknowledgment shall be made in the claim file of the insured and dated. Notification given to an agent of an insurer shall be notification to the insurer.(b) Response to inquiries from Insurance Department. Every property and casualty insurer, upon receipt of any inquiry from the Insurance Department respecting a claim shall, within thirty (30) days from the date of such inquiry, furnish the Department with an adequate response to the inquiry.(c) Response to other pertinent communications. An appropriate reply shall be made within thirty (30) days of receipt on all other pertinent communications from a claimant which reasonably suggests that a response is expected.(d) Insurer shall provide forms and assistance on claims to first party claimants. Every property and casualty insurer, upon receiving notification for claim, shall promptly provide necessary claim forms, instructions, and reasonable assistance so that first party claimants can comply with the policy conditions and the insurer's reasonable requirements. Compliance with this paragraph within thirty (30) days of notification of a claim shall constitute compliance with subsection (a) of this section.