SECTION 450:17-5-176. Availability and accessibility of services

(a)   The CCBHC must have policies and procedures to describe how outreach and engagement activities will occur to assist consumers and families to access benefits and formal or informal services to address behavioral health conditions and needs.

(b)   Facility records will identify which staff members are responsible for specific elements of outreach and engagement.

(c)   To the extent possible, the facility should make reasonable efforts to provide transportation or transportation vouchers for consumers to access services provided or arranged for by the facility.

(d)   To the extent allowed by state law, facility will make services available via telemedicine in order to ensure consumers have access to all required services.

(e)   The facility will ensure that no individuals are denied services, including but not limited to crisis management services, because of an individual's inability to pay and that any fees or payments required by the clinic for such services will be reduced or waived to enable the facility to fulfill this assurance. The Facility will have a published sliding fee discount schedule(s) that includes all services offered.

(f)   The facility will ensure no individual is denied behavioral healthcare services because of place of residence or homelessness or lack of a permanent address. Facility will have protocols addressing the needs of consumers who do not live within the facility's service area. At a minimum, facility is responsible for providing crisis response, evaluation, and stabilization services regardless of the consumer's place of residence and shall have policies and procedures for addressing the management of the consumer's ongoing treatment needs.

(g)   Compliance with this Section shall be determined by a review of policies, consumer records and facility fee schedule.

[Source: Added at 33 Ok Reg 964, eff 9-1-16; Amended at 34 Ok Reg 1777, eff 10-1-17]