Oklahoma Administrative Code (Last Updated: March 11, 2021) |
TITLE 450. Department of Mental Health and Substance Abuse Services |
Chapter 27. Standards and Criteria for Mental Illness Service Programs |
Subchapter 5. Quality Management of Operations |
Part 5. OPERATIONS FOR PROTECTION OF CONSUMER RIGHTS |
SECTION 450:27-5-45. Consumer's grievance policy
Latest version.
- (a) The facility shall have a written grievance policy and provisions to inform consumers of their rights to file a grievance in accordance with 450:15-3-45.(b) Compliance with 450:27-5-45 shall be determined by a review of facility policies, clinical record forms, on-site observation, and review of clinical documentation.