SECTION 450:55-3-6. Service intensity

(a)   The PACT team is the primary provider of services and has the responsibility to meet the consumer's multiple treatment, rehabilitation and supportive needs with minimal referrals to external agencies or programs within the governing agency for services.

(b)   The PACT team shall have the capacity to provide multiple contacts per week to consumers experiencing severe symptoms or significant problems in daily living.

(c)   The PACT team shall minimally provide an average of three contacts per week for consumers.

(d)   Each team shall provide at least 75 percent of service contacts in the community, in non-office or non-facility based settings.

(e)   For consumers whose service needs fall below an average of three contacts per week, a review to determine the need for transition out of PACT and continue in the Health Home or other outpatient services should be conducted no less than every six (6) months.

(f)   The PACT team shall provide ongoing contact when permitted by consumers who are hospitalized for drug and alcohol, physical, or psychiatric reasons. To ensure continuity of care the PACT team shall:

(1)   Assist in the admission process if at all possible;

(2)   Have contact with the consumer and inpatient treatment providers within 48 hours of knowing of the inpatient admission to provide information, assessment, assist with the consumer's needs and begin discharge planning;

(3)   Maintain a minimum of weekly face-to-face contact with the consumer and treatment team staff. If face-to-face contact is not possible, telephone contact is acceptable;

(4)   Transition the consumer from the inpatient setting into the community; and

(5)   Maintain at least three (3) face-to-face contacts per week for two weeks, or as often as clinically indicated, for consumers who are discharged from an inpatient facility. The team shall document any failed attempts.

(g)   Telephone answering devices will not be used as a primary method to receive phone calls. PACT clients shall have phone access to the PACT office Monday through Friday, 8:00 a.m. to 5:00 p.m. The program assistant or other PACT staff shall be available to personally answer all incoming phone calls.

(h)   Compliance with 450:55-3-6 shall be determined by on-site observation; and a review of the following: clinical records; PICIS information; and the PACT policy and procedures.

[Source: Added at 20 Ok Reg 683, eff 2-27-03 (emergency); Added at 21 Ok Reg 1093, eff 7-1-04; Amended at 22 Ok Reg 974, eff 7-1-05; Amended at 23 Ok Reg 1445, eff 7-1-06; Amended at 24 Ok Reg 1422, eff 7-1-07; Amended at 27 Ok Reg 1015, eff 7-1-10; Amended at 31 Ok Reg 2068, eff 10-1-14; Amended at 34 Ok Reg 1820, eff 10-1-17]