SECTION 612:15-5-2. Suspension procedures

  In the event any of the rules in this Chapter are violated repeatedly, the borrower's service may be suspended for a period of time after being given a written warning and an opportunity to reply. If after reinstatement of services, abuse continues, service may be suspended again. In the event of suspension, these steps will be taken:

(1)   The library will first discuss the problem noted with the patron by telephone or in person, then will send a warning letter summarizing the discussion, the problem and, provide an opportunity for the patron to reply.

(2)   If service abuse reoccurs, a second written communication is sent to the patron citing the earlier warning letter, listing incidents of abuse, giving the patron an opportunity to reply by a certain date, and suspending the service for a stated period up to six months. A specific date for resumption of service is included. Service will be suspended only after a review by and upon the concurrence of both the administrative librarian and the Director of Visual Services.

(3)   When the service is resumed, a letter will be sent to the borrower notifying him/her of the resumption of the service and reminding the patron that further reoccurrences will result in another suspension of service as it relates to the documented abuse.

[Source: Added at 10 Ok Reg 4635, eff 9-1-93 (emergency); Added at 11 Ok Reg 2451, eff 7-1-94; Amended at 32 Ok Reg 1310, eff 8-27-15; Amended at 34 Ok Reg 2025, eff 9-11-17]