SECTION 515:5-5-1. Filing a formal complaint

(a)   Any individual may file a complaint alleging that this agency or its authorized agent does not comply with electronic and information technology accessibility laws or the Information Technology Accessibility Standards.

(b)   The written complaint shall be filed with this agency if it is the agency responsible for the information technology in question.

(c)   The written complaint must:

(1)   state the name, contact address and telephone number of the complainant;

(2)   identify the information technology in question; and

(3)   describe the non-conformance with the IT Accessibility standards in sufficient detail as to allow a thorough investigation.

(d)   The agency Accessibility Compliance Representative will review the complaint, and when necessary, work with the complainant to ensure the complaint is clear and is addressed by the IT Accessibility Standards.