SECTION 515:5-5-2. Processing a complaint

(a)   Upon receipt of a complaint, the agency Accessibility Compliance Representative will review the complaint to determine whether the technology listed in the complaint is subject to the IT Accessibility Standards.

(b)   The Accessibility Compliance Representative will send a written notice to the complainant within ten (10) business days, excluding holidays, from the receipt of the written complaint, which will include:

(1)   a statement indicating whether the technology in question is or is not subject to the IT Accessibility Standards;

(2)   a statement that the agency will conduct a review to confirm whether the technology in question is non-compliant, if the technology in question has been determined to be subject to the IT Accessibility Standards; and

(3)   a copy of these complaint procedures.

(c)   The Accessibility Compliance Representative will conduct a review within thirty (30) days from the receipt of the written complaint to determine whether the technology in question is non-compliant. The Information Services Director, Office of State Finance and/or the Electronic and Information Technology Accessibility (EITA) Advisory Council may assist the review, if necessary.

(d)   Upon completion of the review, the agency shall provide written notice of the results of the review to the complainant, the Office of State Finance and the EITA Advisory Council, which shall include one of the following:

(1)   documentation that the technology conforms to all applicable accessibility standards;

(2)   a documented explanation that any non-conformance with accessibility standards was exempted due to an exception or undue burden; or

(3)   an agreement in part or in whole with the written complaint that includes a plan with reasonable timelines for conforming to applicable IT Accessibility Standards.

[Source: Added at 28 Ok Reg 2290, eff 7-25-11]